Frequently asked questions
What is the return policy?
We offer returns and exchanges within14 days of delivery for unworn and undamaged items. Custom-made jewelry, however, is non-returnable due to its personalized nature. Please review ourRefund Policy for full details.
When will I get my order?
Custom jewelry orders typically take2–4 weeks to complete, depending on the design's complexity. We’ll keep you updated throughout the entire crafting process.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where do your gemstones come from?
Our gemstones are ethically sourced from our own mines in Sri Lanka — the heart of Ceylon’s gem heritage. Each gem is hand-selected, ensuring only the finest quality stones make their way to you.
Can I create custom jewelry with a gemstone of my choice?
Absolutely! You can select any gemstone from our collection, and our expert craftsmen will design a piece of jewelry that reflects your personal style and story.
How can I take care of my gemstone jewelry?
We recommend cleaning your jewelry with a soft cloth and mild soap solution. Avoid harsh chemicals and store each piece separately to maintain brilliance and avoid scratches.
How do I contact Ceylux for further assistance?
You can reach our support team at support@ceyluxjewelry.com or use the contact form on our Contact Us page. Our team is happy to help with any inquiries.